Shipping Policy

Thank you for shopping at Three Kittens Shop! We are committed to delivering our curated cartoon stationery and home lifestyle goods safely and efficiently to your doorstep.

1. SHIPPING COST & TIMES

All rates and thresholds are processed and billed in US Dollars (USD). We offer shipping to mainstream global destinations. Please note that we do not ship to remote areas or small islands.

Note: Shipping time refers to the time it takes for a package to travel from our shipping origin to your destination. It does not include standard order processing times (usually 1–3 business days).

2. SHIPPING METHODS & COURIER TRACKING

• Air Freight Transit: To minimize transit times for our cute stationery and lifestyle products, all international orders are expedited via Air Freight dedicated lines.

• Last-Mile Delivery: Once your package clears customs in the destination country, it is instantly handed over to the designated Last-mile Carrier (such as USPS for the United States or DHL/local postal leaders for the EU) to complete the final delivery to your doorstep.

• Order Tracking: Every shipment includes a unique tracking number. Once the carrier scans your package, a tracking link will be automatically sent to your email or WhatsApp so you can monitor your order every step of the way.

3. ADDITIONAL DELIVERY INFORMATION

About Delivery

• Weekday Delivery: Generally, local logistics companies deliver only on business days (Monday to Friday). To ensure your package is delivered safely and on time, we recommend choosing an address where someone is available to receive packages on weekdays. Please keep your phone accessible as the carrier may contact you for delivery updates.

• Address and Contact Information: Ensure that the delivery address and phone number you provide are correct. If we find missing or unclear information, your order will be held for 5 business days. If the information is not completed within this period, the order will be canceled and refunded.

• Not Received but Marked Delivered: If your order status shows as "Delivered" but you have not received your package, please contact us within 1 week. Carriers generally do not accept inquiries or investigations about deliveries that occurred more than a week prior.

• Address Change After Shipment: Once an order has been shipped, the delivery address cannot be changed. Please double-check your address details at checkout.

• Non-Deliverable Addresses: We do not deliver to PO Boxes or military addresses (APO, FPO). Please provide a valid physical street address for delivery.

Impact of Public Holidays

• Holiday Delays: Please note that during major public holidays (such as the Chinese Lunar New Year, Labor Day, and National Day), delivery times may be affected. Our suppliers and logistics operations experience temporary closures, which can lead to delays of 3–4 days or longer. We appreciate your patience during these peak holiday periods.

• Logistics Reference: All mentioned shipping windows are for reference only. Actual transportation time may vary depending on local logistics company capacities and seasonal flight availability.

4. DISCLAIMER

Three Kittens Shop is not responsible for the following situations:

1. Incorrect or Incomplete Information: We are not responsible if incorrect or incomplete delivery addresses or contact information provided by the customer leads to delivery failures, failed delivery attempts, or returns.

2. Unattended Delivery: We deliver strictly to the address you provide. We are not liable for any loss or theft that occurs if you authorize the carrier to leave the package at your door, yard, or other unsecured locations. We strongly recommend that you receive and sign for your package personally.

3. Natural Disasters or Force Majeure: We are not liable for delays or package damage caused by natural disasters (such as earthquakes, floods, or severe storms) or other uncontrollable events like customs backlogs, wars, or national strikes.

4. Third-Party Logistics Issues: We are not responsible for internal transit errors, delays, or minor package losses during transit caused independently by third-party logistics providers, unless it is directly due to our fault.

5. Customs Duties and Import Taxes: WE DO NOT COVER CUSTOMS DUTIES AND LOCAL IMPORT TAXES. Customers are fully responsible for any import compliance fees required by their local customs office. We are not liable if non-payment of such fees leads to non-clearance, seizure, or the subsequent destruction/return of the package.

6. Legal or Policy Prohibitions: If changes in local import laws or policies in your destination country prevent the normal entry of specific goods, we are not responsible.

5. CONTACT US

If you have any questions or need live assistance with your shipment, please contact our customer support team:

• Website: threekittenscoop.com

• Email Support: threekittenscoop@gmail.com

• WhatsApp Chat: +86 15920105412